Contacts and addresses of the Main Directorates of the PFR and the Directorates of the PFR for Moscow and the Moscow Region:
GU - Main Directorate of the PFR No. 1 for Moscow and the Moscow Region(service area: Zelenograd administrative district of Moscow, Solnechnogorsk urban district of Moscow region, Klin urban district of Moscow region) - hotline phone 8-499-717-21-75
GU - Main Directorate of the PFR No. 2 for Moscow and the Moscow Region(service area: Western administrative district of Moscow, Odintsovo municipal district of the Moscow region, Ruza urban district of the Moscow region, closed administrative-territorial formation Krasnoznamensk urban district of the Moscow region, Zvenigorod urban district of the Moscow region, closed administrative-territorial formation Vlasikha settlement of the Moscow region) - telephone "hot line" 8-499-445-04-38
GU - Main Directorate of the PFR No. 3 for Moscow and the Moscow Region(service area: South-Eastern Administrative District of Moscow, Lyubertsy Urban District, Moscow Region, Dzerzhinsky Urban District, Moscow Region, Lytkarino Urban District, Moscow Region, Kotelniki Urban District, Moscow Region, Voskresensky Urban District, Moscow Region, Zhukovsky Urban District, Moscow Region) - telephone "hot line" 8-495-679-92-51
GU - Main Directorate of the PFR No. 4 for Moscow and the Moscow Region(service area: South-Western administrative district of Moscow, Novomoskovsky administrative district of Moscow, Troitsky administrative district of Moscow, urban district of Podolsk, Moscow region, urban district of Domodedovo, Klimovsk, Shcherbinka, Aprelevka) - telephone "hot line" 8-495-679-47-76
GU - Main Directorate of the PFR No. 5 for Moscow and the Moscow Region(service area: Northern administrative district of Moscow, Khimki urban district of the Moscow region, Dolgoprudny urban district of the Moscow region, Lobnya urban district of the Moscow region, Taldomskiy urban district of the Moscow region) - hotline telephone 8-495-987-09-19 , 8-495-987-09-20
GU - Main Directorate of the PFR No. 6 for Moscow and the Moscow Region(service area: North-Eastern administrative district of Moscow, urban district of Mytishchi, Moscow region) - hotline phone 8-495-987-09-26 (in the North-Eastern administrative district of Moscow), 8-498- 680-34-48 (in the urban district of Mytishchi, Moscow Region)
GU - Main Directorate of the PFR No. 7 for Moscow and the Moscow Region(service area: Vostochny administrative district of Moscow, Balashikha urban district of the Moscow region, Reutov urban district of the Moscow region, Schelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, closed administrative-territorial formation urban district Star City of the Moscow Region) - hotline numbers 8-499-461-07-96 (on pension issues), 8-499-461-07-09 (on EDV issues), 8-499-461-07-32 (on issues of maternity (family) capital)
GU - Main Directorate of the PFR No. 8 for Moscow and the Moscow Region(service area: Southern administrative district of Moscow, Leninsky municipal district of the Moscow region) - hotline phone 8-499-258-39-39
GU - Main Directorate of the PFR No. 9 for Moscow and the Moscow Region(service area: North-Western Administrative District of Moscow, Krasnogorsk urban district of the Moscow region, Volokolamsk urban district of the Moscow region, Lotoshino urban district of the Moscow region, Shakhovskaya urban district of the Moscow region) - telephones of the "hot line": 8-498-568- 80-42 (Main Department), 8-499-196-09-17, 8-499-196-09-75 (issues of maternity (family) capital), 8-495-948-79-90 (issues of early work with retired insured persons), 8-499-190-98-10 (on pension matters), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80 -47 (issues of receiving reports), 8-498-568-80-36 (issues of registration of policyholders and insured persons).
GU - Main Directorate of the PFR No. 10 for Moscow and the Moscow Region(servicing area: Central Administrative District of Moscow) - telephones of the "hot line": 8-495-987-88-65 (pension issues); 8-499-235-29-59, 8-499-235-11-65, 8-499-235-32-68 (Department of personalized accounting and interaction with policyholders No. 1); 8-495-618-58-43, 8-495-618-39-82, 8-495-618-61-01 (Department of personalized accounting and interaction with policyholders No. 2); 8-499-235-17-90, 8-499-235-07-75 (Department of personalized accounting and interaction with policyholders No. 3)
GU - PFR Office No. 11 for Moscow and the Moscow Region(service area: Serpukhov urban district of the Moscow region, Pushchino urban district of the Moscow region, Protvino urban district of the Moscow region) - hotline telephone 8-496-735-29-88
GU - PFR Office No. 12 for Moscow and the Moscow Region(service area: Sergiev Posad municipal district of the Moscow region) - hotline phone 8-496-549-21-04
GU - PFR Office No. 13 for Moscow and the Moscow Region(service area: Noginsk municipal district of the Moscow region, Chernogolovka urban district of the Moscow region) - hotline phone 8-496-511-99-33
GU - PFR Office No. 14 for Moscow and the Moscow Region(service area: Kolomna urban district of the Moscow region) - hotline phone 8-496-615-54-54
GU - PFR Office No. 15 for Moscow and the Moscow Region(service area: Ramensky urban district, Moscow region, Bronnitsy urban district, Moscow region) - hotline phone 8-496-461-77-85
GU - PFR Office No. 16 for Moscow and the Moscow Region(service area: Pushkinsky municipal district of the Moscow region, urban district of Krasnoarmeysk of the Moscow region, urban district of Ivanteevka of the Moscow region) - hotline phone 8-496-580-73-93, 8-496-533-63-00
GU - PFR Office No. 17 for Moscow and the Moscow Region(service area: urban district of Korolev, Moscow region) - hotline phone 8-495-511-55-52
GU - PFR Office No. 19 for Moscow and the Moscow Region(service area: Elektrostal city district, Moscow region) - hotline phone 8-496-576-34-40, 8-496-576-31-78
GU - PFR Office No. 20 for Moscow and the Moscow Region(service area: Naro-Fominsk urban district of the Moscow region, closed administrative-territorial formation of the urban district of Molodyozhny, Moscow region) - hotline phone 8-496-343-43-39
GU - PFR Office No. 21 for Moscow and the Moscow Region(service area: Dmitrovsky municipal district of the Moscow region) - hotline phone 8-495-993-91-50, 8-496-227-90-52
GU - PFR Office No. 24 for Moscow and the Moscow Region(service area: urban district of Orekhovo-Zuyevo, Moscow region, urban district of Likino-Dulyovo, Moscow region) - hotline phone 8-496-413-39-19, 8-496-413-39-20
GU - PFR Office No. 25 for Moscow and the Moscow Region(service area: Stupino urban district, Moscow region) - hotline telephones 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personalized accounting)
GU - PFR Office No. 27 for Moscow and the Moscow Region(service area: Istra urban district of the Moscow region, closed administrative-territorial formation of the Voskhod urban district) - hotline phone 8-498-319-69-00, 8-498-319-68-02
GU - PFR Office No. 29 for Moscow and the Moscow Region(service area: Yegoryevsk city district, Moscow region) - hotline 8-496-402-41-54 (pension issues), 8496-402-41-57 (issues of administration of insurance premiums), 8-496-402- 41-56 (issues of personalized accounting)
GU - PFR Office No. 30 for Moscow and the Moscow Region(service area: Pavlovsky Posad urban district of the Moscow region, Elektrogorsk urban district of the Moscow region) - hotline phone 8-496-432-33-90
GU - PFR Office No. 32 for Moscow and the Moscow Region(service area: Shatura urban district of the Moscow region, Roshal urban district of the Moscow region) - hotline phone 8-496-453-20-10
GU - PFR Office No. 33 for Moscow and the Moscow Region(service area: Chekhov city district, Moscow region) - hotline phone 8-496-727-78-18, 8-496-727-78-19
GU - PFR Office No. 34 for Moscow and the Moscow Region(service area: Mozhaysky municipal district of the Moscow region) - hotline phone 8-496-382-00-85
GU - PFR Office No. 35 for Moscow and the Moscow Region(service area: Kashira city district, Moscow region) - hotline phone 8-496-693-16-44
GU - PFR Office No. 36 for Moscow and the Moscow Region(service area: Dubna city district, Moscow region) - hotline phone 8-496-212-48-77
GU - PFR Office No. 37 for Moscow and the Moscow Region(service area: Lukhovitsy city district, Moscow region) - hotline phone 8-496-632-16-34, 8-496-632-17-56
GU - PFR Office No. 41 for Moscow and the Moscow Region(service area: city district of Zaraysk, Moscow region, urban district of Serebryanye Prudy, Moscow region) - hotline phone 8-496-662-49-02
GU - PFR Office No. 42 for Moscow and the Moscow Region(service area: Ozyory city district, Moscow region) - hotline phone 8-496-702-30-44
It is generally accepted that the Pension Fund was created for pensioners, works only with pensioners and manages pensions. This is not true. Every citizen of our country who has worked at least one day and who received insurance premiums falls into the scope of the PF. Insurance premiums credited to a personal retirement account.
This document collects materials on hours worked, wages, insurance premiums. The data is needed by the pension authorities to assign a pension.
According to the latest data, we have more than 42 million pensioners in the country and millions receiving social benefits. And all of them are also clients of the FIU. The statement that the FIU employees “sit there and wipe their pants” is unfair. Each of us, when it comes to hard-earned money, believes that something was missed and something was not given to him. Many simply did not understand and. And during the period of indexation of pensions, employees are simply not up to working with documents. Each of us got into a situation where a PF employee, sorting through your documents, simultaneously answers questions on the phone.
Call center "hot line"
In order to relieve the employees of the Pension Fund, not to distract them from answering general questions, a “hot” telephone line was created.
The line promptly accepts any number of incoming phone calls and sms, processes these calls around the clock and provides customers with the information they are interested in.
All incoming calls are answered by call center operators. They will listen to your question, provide advice and, if necessary, connect you with an FIU specialist. The hotline allows you to exclude situations where the client cannot get through to the PF due to the line being busy. As practice has shown, after the launch of the project, this is one of the most popular ways to get a prompt answer to a pressing question.
For example, more than 3,000 calls from citizens are received daily by the hotline in Moscow and the Moscow Region. Call center specialists process over 450 calls daily from residents of the Belgorod region. The phone is not silent in other regions.
True, not all questions asked within the "hot" line are within the competence of the call center employees. They are limited by the Federal Law "On State Social Assistance" dated July 17, 1999 N 178-FZ.
They cannot answer a question containing personal data (about the amount of pension paid, the amount of indexation of your pension, etc.). Such questions should be addressed to the client service of the district office of the PFR at the place of residence. Your personal question will be answered with an article of the law or explanations of how your problem can be solved.
Questions and answers on the "hot line"
All questions can be divided into the following topics:
- Calculation and indexation of pensions. Sample questions: Documents for the recalculation of the childcare pension. Recalculation of pensions for working pensioners. Increase in pension for children born before 1990
- Formation of a pension. Examples of questions: Which survivor's pension is greater - social or labor. Waiver for the period of child care. .
- Benefits and social benefits. Sample questions: Documents for retirement care allowance. Retirement supplement for dependents. Receipt by non-working pensioners - "northerners" of compensation for expenses in connection with moving to a new place of residence.
- . Sample questions: How to get and what to spend. Is it possible to issue to the father. Is it possible to apply for guardianship.
- The procedure for obtaining the insurance number of an individual personal account in the system of compulsory pension insurance. Sample questions: Whether to issue SNILS to a child. .
- Transfer to a private management company or. Sample questions: List of non-state PFs. Phones of organizations. Documents on transition. What to do if pension savings are transferred without your consent to another pension fund.
- Indexation of the insurance pension in 2019.
Call center employees
Behind the term "hot line" is the work of the employees of the Department who are responsible for multi-channel lines. All specialists, as a rule, with higher education, have passed the compulsory training program. Psychologists state that not everyone can withstand this kind of work. Communication with people requires emotional stability, restraint, and sometimes patience, so all candidates undergo preliminary psychological testing and selection.
IN official duties these professionals include: listen to the appeal, answer questions in detail and in an accessible language, if necessary, dictate information under the record, since older people call more often.
Close contact between citizens and the FIU
The hotline specialists not only answer calls, unloading employees of other divisions of the Pension Fund, but also maintain close contact between citizens and the Pension Fund.
It is from them that the management of the Pension Fund first of all learns about the claims of clients to the work of the entire structure. They call here with complaints if there is a delay in payment social benefit or it was not paid in full. Many such calls from guardians and large families. It is possible to report violations committed by territorial PFs, negligence, facts of bribery. As a rule, the PF responds quickly to such complaints and quickly resolves the most difficult problems. Close contact with the population makes it possible to make the necessary adjustments to the operation of the system and improve the pension reform.
Management is answering the phone
Now there is a practice when, through the "hot" line, answers to questions from citizens are given by the head of the territorial branches of the Pension Fund, and even the central office. Most recently, in mid-March, for example, Maria Yuryan, head of the Center for the Payment of Pensions, answered the questions of the residents of Karelia for two hours.
The main issue is the indexation of pensions for working pensioners after they stop working. The answer was given: in accordance with the law that came into force in 2019, after the pensioner stops working, the full amount of the pension, taking into account all indexation, will be paid for the period from the 1st day of the month after the dismissal, but not immediately, but three months after the termination labor activity.
Such meetings of the leadership of the Pension Fund and the population by telephones of the "hot" line were repeatedly held by the leaders of other regions.
Keep in touch with the Pension Fund!
You can get in touch with the Pension Fund through the official website of the Pension Fund of the Russian Federation, where you can learn a lot of interesting things about the current pension reform, download samples of the forms you need. On the same site you will also find the hotline number: 8 800 302 2 302 .
The call is free for citizens residing on the territory of the Russian Federation, persons residing outside it will have to pay for the call according to the established international tariffication.
An Advisory Center has been created on the website of the RF PR, in which the most common questions are collected and answered, and it is possible to fill out and send your request using a special form in online mode. But this is for those who are used to using the Internet.
We must always remember that the Pension Fund works for us, serves our money, and we have the right to apply there with any problems, and they are obliged to solve them.