Raiffeisen Bank is a very popular universal bank, which was founded back in 1996 in Russia. On the this moment it ranks in the TOP-15 among competitors in terms of its assets. Ready to serve here individuals and corporate clients. Loans, cards are issued, insurance is provided. Anyone can also contribute. Not so long ago, the Family Bank innovation was introduced. This is a service that provides access to your products to other customers you choose. A convenient solution if you and your family have chosen Raiffeisen Bank.

It is not customary to stand still in this bank, new services and technologies are constantly being introduced. One of the innovations was the "Internet Bank". So everyone can access their products in the bank online. To fulfill entrance to Personal Area, just visit the authorization page on the link https://online.raiffeisen.ru/#/login/main. There you will see a form for entering your username and password. By clicking on "Login", you will be redirected to the main page of the account.

Once in the office, you can immediately see that everything is done in good conscience. The design is nice and the interface is very user-friendly. You can customize the sections and make the service as comfortable as possible for you personally.

This is how the set of sections that are available in your personal account looks like:

1. Cards. All information about what you have issued for the entire time of working with the bank.
2. Accounts. Accounts opened in this company are displayed.
3. Goals. There is a convenient option for setting goals for their speedy implementation. The bank in this regard will help you save money wisely.
4. Credits. All information about current loans. You can also easily create an application for receiving the amount.
5. Contributions. All information about those that you have opened, as well as the ability to create a new one.
6. mutual funds. In this case, the bank allows you to correctly invest your money in some kind of investment fund.

The main tabs were presented, but that's not all. In addition, you can open one more, auxiliary menu:

1. Favorites. A convenient section, since here you can add all those services that interest you the most. Everything you need will be concentrated in one place.
2. Translate. You can easily transfer money to wherever you need. Sending money to other banks and organizations using free details is available.
3. Pay. If you use some services, it is very convenient to pay from one place, that is, through the office.
4. Top up. In this case, we are talking about the possibility of replenishing your account. Several practical options are offered.
5. Exchange. You can get the currency you need at a very attractive rate set by the bank.
6. Open. At any time of the day, you can get a new loan or create another deposit.

If you have become a client of the bank for a long time, but still do not use the Internet service, urgently correct this situation. All you have to do is pass personal account registration link https://online.raiffeisen.ru/#/login/connect .

All you need for a successful process is to have a Raiffeisen card at hand, as well as your phone number, which was indicated in the contract.

Everything is done in 3 steps:

1. You enter information regarding the card. Roughly speaking, control data is entered in the fields, you do not need to write only the name of the owner.
2. Next, enter the code that will be sent to your phone number in the form of a message.
3. You create a convenient login and a strong password. Save this information in a safe place.

That's it, the registration procedure is completed. Access to the profile is provided by entering the details that were generated during the creation of the account.

Internet banking is a very popular service due to the fact that you can provide yourself with remote control of all functions and products of the bank completely free of charge.

Raiffeisenbank personal account password recovery

If you cannot log in, try to find out the reason for this phenomenon. It is likely that the problem is in the wrong keyboard layout or simply in the activated Caps Lock key. It is also possible that there is an error in the data. If the next attempts did not give the desired result, use the restoration of access. In fact, this procedure looks the same as the registration, which was described a little above.

In general, there are several recovery options:

1. If you have a card, then through the official website of the company.
2. If the card is missing, you can restore access by contacting the staff by phone hotline.
3. An alternative and essentially universal option is to visit a bank office.

If you choose this option, have your phone and card ready.

Open the authorization page and click on the phrase "Remember login and password". Faster access is possible at the link https://online.raiffeisen.ru/#/login/restore. You enter your data, you receive a code in the message. Then a new username and password are generated.

Restoring access to the hotline

If the card is missing, you can contact the staff at 8-800-700-00-72 completely free of charge. You select the 3rd item in the menu (in this case, it is voice). You will then be asked for your details in the form of passport information and a code word. After a couple of minutes, access will be restored.

Restoring access to the bank office

The third option is to go to the office of the company, where they will also be happy to help you. All that is required of you is to write an application to restore access. It is only important to prepare your passport in advance and take it to the office with you. It will also take no more than 5 minutes of your time.

The Bank has developed a mobile application that allows absolutely all customers to manage the organization's products in a convenient format. You can download the program for free from the official store on phones with iOS or Android operating systems.

To log in, you just need to use the data that you received during registration.

To download the app, sign in to Google Play or the App Store, then search for "Raiffeisen Online". In the results of the issuance, you will see a download option with a company logo.

By clicking on "Install", you need to wait a couple of minutes to get the desired result.

This is what the functionality available to you looks like:

1. You can get acquainted with the entire history of payments, as well as carried out money transfers.
2. There is a payment function. You can easily pay for anything without leaving your home.
3. Phone transfers.
4. You can send money to the account of another organization.
5. There is a function of completely free transfers from cards of other organizations.
6. There is an option thanks to which you can easily display the sum of all your bills on the main screen of your smartphone.
7. Information about contributions.
8. Details of all loans
9. Option to block the card in case it is lost.
10. Chat with company employees.
11. Information about where the nearest branches are located, as well as ATMs.

If for one reason or another you have a question, do not hesitate to ask the bank employees. To do this, use the numbers:

• 8 800 700 91 00 - a call throughout Russia can be made completely free of charge.
• 7 495 721-91-00 - for calls if you are outside the territory of Russia.

As for the Contact Center, it works around the clock, so help will be provided to you at any time.

There are also other ways you can contact bank employees:

1. By clicking on the link https://www.raiffeisen.ru/about/feedback/ , you can easily form a request, which in as soon as possible will consider.
2. You can send an email [email protected].

The history of Raiffeisenbank dates back to the 19th century. The bank was registered in Russia in 1996. To date, it has combined its network of ATMs with ATMs and UniCreditBank. For many years, Raiffeisenbank has been providing its customers with online services of the Personal Account online.raiffeisen.ru, over the years the Internet bank has been constantly improved and today it is one of the best. The Raiffeisen-Online system has many settings for the convenience of each client.

To enter, you must first go to the official website www.raiffeisen.ru. In the upper right corner there is an "Internet Bank", when clicked, a new page with increased security opens, in the center there are empty Login and Password fields, you must enter them and click "Login".

Internet bank login button

After logging in, you have full control of your Money, all possible payments and transfers. All this remotely and at any time convenient for you. The personal account of Raiffeisenbank is very functional and at the same time very easy to use.

When you log in, you see a page with the widgets you need, you can drag them, swap them, add new ones, and disable those that are not of interest to you. There are also many sections: cards, accounts, goals, deposits, loans, mutual funds, transaction history, templates, favorites, payments, transfers, deposits and online currency exchange, see a sample below:

Sample personal account

Registration of a personal account in Raiffeisenbank

To start using the online.raiffeisen.ru Personal Account, you need to get access and your personal login and password. To do this, on the main page, select "Internet Bank", then on the left "Connect". Connection is free, there are no service fees. The Internet Bank provides the most secure payments and a convenient mobile application, which will be described below.

To connect, you need to complete 3 steps:

1. Fill in the details of your Raiffeisenbank card: enter the sixteen-digit number of your card, its validity year and month, the code on the back of the card.
2. The system will check the entered data with the bank data, determine your phone number that is linked to the card and send an SMS to it with the code that you need to enter in the second step. These actions are done for security access.
3. Next, you need to specify the desired login and password for further permanent access to your personal account and save it in the system. Next, on the official website - Internet banking - enter your login and password - "log in" and you are already in the Raiffeisenbank online system.

Registration and connection of access to the Raiffeisen personal account

Raiffeisenbank Online account password recovery

If it so happened that you are unable to log into the Internet Bank, you should first check that the Login and Password are entered correctly. Check the language on the keyboard English or Russian, check if the login or password contains capital letters, check the numbers and symbols.

If you still can't enter, Raiffeisenbank has special instructions for such situations. To do this, you need to prepare a Raiffeisenbank card and a mobile phone, the number of which is linked to the card. On the login page, select "Remember login and password" and go through the steps similar to registration (described above). Below is a picture from the official website with the necessary actions:

Instructions for recovering a login and password from a Raiffeisen personal account

Raiffeisenbank mobile application

Raiffeisenbank has a very extensive experience in working with clients and knows exactly what needs to be done. He has been working on the Internet Bank system for more than 10 years and has also developed the Raiffeisenbank mobile application. It is free and can be downloaded from GooglePlay (Android) and AppStore (Apple). You can download the official Raiffeisenbank application from the links below:

Download application for Android system

Mobile bank Raiffeisen for iOs

To enter the application, you must specify the card details and confirm them via SMS. The app will then prompt you to create a daily login shortcode, or set up TouchID or FaceID, or similar security features that your phone supports.

Raiffeisenbank hotline number

Without a well-established customer feedback system with the bank, today's bank cannot be in the top ten. Raiffeisenbank has everything at the highest level. There are several hotlines for direct calls from customers:

• +7-495-775-52-03 — Moscow number
• 8-800-700-00-72 — All-Russian free number

On the official website at the bottom of the main page, there is a section "Quality of Service". It has a special form for writing thanks, problems, wishes or suggestions. To receive a response from the bank, you will need to provide a contact phone number or email.

There is also a "contact us" link at the top of each page. There you can choose the topic you are interested in, write your appeal or question, your name and mail, bank representatives will respond to your address as soon as possible. Or you can write yourself to

Contact information Raiffeisenbank

Full brand name:

• in Russian: Joint Stock Company "Raiffeisenbank"
• in English: Joint Stock Company Raiffeisenbank

Abbreviated brand name

• in Russian: JSC Raiffeisenbank
• in English: AO Raiffeisenbank

Official site: https://www.raiffeisen.ru/

it gets easier

Quick access to products and operations

Ability to hide balance

Transfers by phone number

Payment of utilities and other services without commission

Notifications about fines, taxes and special offers

Opportunities with which a lot
it gets easier

Free transfers from debit cards of other banks

All credit card information

Partial and full repayment of loans

Verified templates and auto payments for frequent transactions

Ability to hide balance

Payments and transfers

• between accounts and cards online
• by card number to cards of other banks
• from cards of other banks to your Raiffeisenbank card - free of charge
• between Raiffeisenbank customers by phone number and email address
• from their foreign currency accounts to foreign currency accounts with banks in the Russian Federation and abroad
• partial early and full repayment of loans
• templates will allow you to make payments in one click
• auto payment has flexible settings and will make the transfer on time

Payment without commission

• mobile communications, housing and communal services, Internet, television and other services
• parking fines and other traffic police charges
• taxes, state duties and fees
• transport cards "Troika" and "Strelka"

Deposits and investments

• opening deposits in Russian rubles and US dollars
• replenishment and partial withdrawal of deposits
• purchase of mutual funds

Access for additional card holders

You can grant access to the online bank to holders of additional cards, including non-bank customers. You can get access directly in Raiffeisen-Online.

Convenient and useful settings

• setting card limits
• notification to the bank about a trip abroad
• setting to show/hide the total balance for all products
• Favorites panel for displaying the most important information and quick access to the operations you need

For individual entrepreneurs

• ruble transfers
• payments to the Russian budget
• statement and account balance information
• money transfers from your individual entrepreneur account to an individual account
• display of debit cards issued to current account on your name
• saving and forwarding account details

You can connect in one of the following simple ways:

To connect you will need a passport and a code word

Through the information center of the bank: 8 800 700-91-00

Limits, tariffs and conditions for conducting operations in the Internet Bank

• Transfer from card to card
• Payment for services
• Ruble transfers
• Currency exchange
• Currency transfers
• Contributions

Transfer from card to card

Tariffs

Between Raiffeisenbank cards:

• from debit card- no commission;

To cards of other banks:

• from a debit card - 1.5% of the transfer amount (minimum 50 Russian rubles or 1.5 US dollars / euros);
• from a credit card - 3% of the transfer amount + 300 rubles.

From cards of other banks to Raiffeisenbank cards:

• in an online bank, the operation is free, but the commission may be charged by the issuing bank of the debit card.

Limits

Transfers within Raiffeisenbank:

• the maximum number of transfers per day is 10;
• the total maximum amount per day / per month - 150,000 / 1,500,000 rubles.

The limit for this operation is included in the limit for cash withdrawal in accordance with your tariff plan.

Transfers from cards of other banks:

• the maximum amount of one transfer is 150,000 rubles;
• total maximum amount per day / per week / per month - 300,000 / 500,000 / 600,000 rubles.

Transfers to cards of other banks:

• the minimum amount is 50 rubles.

Please note that other banks may impose additional restrictions on their cards. For information on the limits and terms for debiting funds from a card account of another bank, please check with the issuing bank of the debit card.

Payment for services

Tariffs

No commission.

Limits

Amount limits:

• the maximum amount of one operation is 15,000 rubles;
• the total maximum amount per day / per month - 30,000 / 40,000 rubles.

Ruble transfers

Tariffs

Between your accounts and other customers of the bank - no commission.
For private clients - 0.75% of the transfer amount (minimum 50, maximum 1,000 rubles).
For payroll clients - 0.5% of the transfer amount (minimum 25, maximum 500 rubles).

Limits

10,000,000 rubles per day - for individuals.

Currency exchange

Tariffs

No commission.

Limits

No more than 100,000 USD (or equivalent) per currency conversion operation.

Currency transfers

Tariffs

Transfers within Raiffeisenbank - no commission.

Transfers to other banks:

• for private clients — 1% of the transfer amount (minimum 30, maximum 200 USD/EUR);
• for payroll clients — 0.5% of the transfer amount (minimum 15, maximum 150 USD/EUR);
• transfers in euros to banks of the Raiffeisen group - 0.8% of the transfer amount (minimum 24, maximum 160 US dollars / euros).

Limits

• Residents of the Russian Federation to their own account in another bank - no more than 100,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (resident of the Russian Federation) - no more than 5,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (non-resident of the Russian Federation) - no more than 100,000 USD (or equivalent) per day.
• Non-residents of the Russian Federation - no more than 100,000 USD (or equivalent) per operation.

Contributions

Tariffs

Opening and replenishment, as well as partial withdrawal of funds up to the amount of the minimum balance - no commission.

Limits

You can close the deposit ahead of schedule only at the bank branch.

Don't share your login information with anyone

Do not show one-time passwords from SMS to anyone

Use complex passwords

Raiffeisen-Online is a reliable online banking and mobile application. To protect them, we use modern technologies that meet the highest standards of service accepted in world practice. However, a lot depends on the actions of the users themselves.

Please pay attention to a few important rules for working with online banking. Compliance with them will help you keep your personal data and money in your accounts safe.

Test and improve your security knowledge with help to avoid being scammed.

Precautionary measures

Data privacy

• Do not disclose your Internet banking login details (login, password, one-time passwords from SMS) to anyone, including relatives, colleagues or those who introduce themselves as bank employees.
• Set up a mobile phone screen lock and hide the content of SMS messages on the phone's lock screen. Set a password for the SIM card.
• Do not install third-party software (such as Team viewer) at the request of those who claim to be bank employees.
• Use complex passwords made up of letters, numbers, and special characters that you can remember without writing it down anywhere.
• Remember that Raiffeisenbank does not send emails, SMS or other messages asking you to clarify payment details. Be vigilant and do not respond to such requests.

One-time passwords and SMS services

• For additional protection of your account, you can enable the option to log in using a one-time SMS password. It will be requested after entering the username and password.
• The phone to which you will receive one-time passwords via SMS should only be used by you. Make sure no one else has access to it.
• Remember that only you can use the one-time password via SMS and only to enter the Internet bank or confirm the payment. It serves no other purpose and no one can ask you for it.
• Always check the transaction parameters (type, amount, recipient) contained in the confirmation message before entering the transaction confirmation code from SMS.
• If you do not have the “Transaction Notifications” service, enable it to control all transactions on your cards (Card settings - “SMS notification”).

Computer and internet bank settings

• We recommend that you use a password-protected personal computer with installed anti-virus software and operating system security updates to work in the Internet Bank. Logging in from someone else's computer, like computers in Internet cafes, is not secure.
• When entering Raiffeisen Online, the icon of a secure SSL connection should always be displayed in the lower right corner or in the address bar of your browser, and by double clicking on it, information that the owner of the website is online..
• Make sure that your current data, including your phone number and your e-mail address, are indicated in your Internet banking personal account in the "Settings" menu.
• Always log out correctly in Internet Banking using the "Exit" button.

If you have lost your phone or card, which you usually use to confirm transactions, found transactions in the Internet Bank that you did not perform, or suspect that your login details (username and password) have become known to third parties, please immediately contact the bank by phone 8 800 700-00-72.

Security tools used in Raiffeisen-Online

A secure SSL connection that ensures the confidentiality of transmitted information.
Possibility to confirm operations with one-time passwords, which are received in SMS or push messages.
The ability to connect prompt SMS notifications about completed transactions and changes in personal data in the system.
IMSI (International Mobile Subscriber Identity) - additional verification of the SIM card when sending SMS messages with passwords. The IMSI is unique to each SIM and is much harder to fake than a phone number.

What is an SSL certificate and how to check its authenticity when logging into Internet Banking

Thanks to the SSL (Secure Sockets Layer) protocol, the server is authenticated - confirmation that you got to the site you wanted to, and it is protected. The protocol ensures that information is transmitted in an encrypted form so that no one can distort it or gain access to it.

The SSL client is built into the browser, so users don't need to take any special action to switch to an SSL connection.

You can check the authenticity of the Raiffeisen Online server certificate by clicking on the secure connection icon in the form of a closed padlock in the address bar of your browser.

By clicking on "Show certificate" you can see its details: by whom it was issued, for how long and status. If the status of the certificate is different from: "This certificate is OK" or "The certificate is valid", please immediately log out of the Internet banking system and notify the bank in any way convenient for you.

For security reasons, the permanent password for entering Raiffeisen Online must be changed every 365 days. When creating a new one, remember that a strong password is one that is easy for you to remember but hard for anyone else to guess.

Primary requirements:

• The password must be at least 6 characters long and up to 30 characters long (the longer the better).
• It is better if the password combines uppercase and lowercase letters, numbers, special characters (` ~ ! @ # $ % ^ & * () - + = ( ) ; : " " , . ?).
• To make it difficult to pick up a password, you should not use frequently used words, names, popular abbreviations, logical sequences.
• The password must not contain sequences of characters: repeated (for example, "access" - the same characters follow each other twice) or obvious (qwerty, asdfghjkl, erdfcv, etc.).
• The password should be convenient so that you can remember it well, without writing it down anywhere, and type it quickly.

A couple of tricks for creating complex but memorable passwords:

• Use numbers or special characters instead of single letters and/or spaces. For example, " [email protected] or "3Doggiesareloud"!
• Create an abbreviation from the initial letters of words that make up a sentence that you can easily remember. For example, Tpftssivhtc from the initial letters of the words in the sentence "This password for the security system is very hard to crack".
• If you need more than one password, you can choose a strong sentence and make one password from the first letters of the words in this sentence, a second password from the second letters in the words, and so on. For example, RVDico9M ("Russian Victory Day is celebrated on 9th May").
• In the process of compiling a password, you can intentionally make spelling mistakes in order to make it difficult to analyze such words lexicologically.

Security Precautions When Using a Shared Computer

• When asked by the browser to use autocomplete form fields when logging into Raiffeisen Online (username and password), refuse this function.
• If the autocomplete feature is already enabled, you can disable it manually in your browser settings.

I forgot my Raiffeisen-Online login or password. What to do?

If you have a debit or credit card from Raiffeisenbank, you can restore your access to Internet banking yourself directly on our website.

It's very simple:

• Go to the page.
• Fill in the fields with your card details (number and expiration date on the front side of the card, CVC/CVV code on the back under the magnetic tape.
• Follow the instructions on the screen.

To exclude the actions of scammers, during the recovery process we will send SMS messages to your mobile phone with a confirmation code and a temporary password.

If you do not have a Raiffeisenbank card, please contact ours (voice menu item 3). To restore access, you will need your passport data and the code word you specified when concluding an agreement with the bank.

Also, you can always restore access at any ATM or branch of our network.

I want to use one-time passwords to confirm transactions. How to activate this service?

A wise decision! By confirming your payments and transfers in Internet Banking in this way, you get additional protection against cyber fraudsters.

There are two ways to receive passwords: via SMS or Push.

Service for obtaining one-time passwords via SMS or Push free and not included in SMS-Bank. To receive one-time passwords, you need to contact a bank branch or activate the service yourself at any Raiffeisenbank ATM (reminder for connection).

If you have chosen the SMS/Push password delivery method, please make sure that your phone is used only by you and cannot be accessed by third parties.

How to find out the terms of operations in Raiffeisen-Online?

You can specify the term for making a transfer or payment directly when making a transaction in the online bank - in the "Information about the time of the transaction and other conditions" block.

Note: we can indicate exact dates only in that part of the operations that is carried out on the side of Raiffeisenbank. For example, when transferring to a Sberbank card, funds from an account with Raiffeisenbank will be debited online, but they can be credited to a Sberbank card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.

I can't perform the operation: the system gives a SIM card error. What to do?

This usually happens when changing the SIM card. Thus, our security service controls whether the SIM card has been reissued for criminal purposes (this is a common method of fraud). To confirm the change of SIM card, please contact the branch or our free telephone line at 8 800 700-00-72.

If you have not changed your SIM card, then contact the bank as soon as possible in any way convenient for you.

I found a card transaction that I don't agree with. What to do?

You should inform the bank immediately. Please contact the bank branch or our free telephone line 8 800 700-00-72, 8 800 700-17-17. Together we will check the status of your account.

After that, you can dispute this transaction by filing a written application at the bank branch. You can also fill out the application form yourself, sign it and fax it to +7 495 720-67-56. In this case, please be sure to call the Raiffeisenbank cardholder support service to make sure that we have received your application.

Download the free telephone line form at 8 800 700-00-72

Next, the holder of additional cards, you will need to contact the bank to obtain a personal login and password for Raiffeisen Online, as well as to connect the transaction confirmation service using one-time passwords (optional). If your additional card holder is already a client of the bank and has access to the online bank, then the additional card will be pulled up automatically.

In online banking, he will be able to:

• see information about the additional card and other own products when they become available;
• pay for purchases and services, make transfers and other online transactions using this card;
• use information services - cost accounting, statements, etc.

Note: additional holder card gets the opportunity to get your personal online banking. He will not have access to the online bank, accounts and operations of the account holder.

After the expiration of the power of attorney, the connection to Raiffeisen Online will remain, and access to information and operations on the additional card will be automatically disabled. To extend online access to the card, it is enough to issue a power of attorney for a new period.

How to establish a connection between the parent's Raiffeisen-Online and the Raiffeisen-Start children's application? What is it for?

To establish a connection, a parent needs to send a friend request from their online bank (the Start section in the left menu bar) to the child's mobile application, indicating their name and phone number. In their application, the child can accept or reject the request. In case of consent, he also has the opportunity to configure what information from the application he wants to show to the parent.

If the request is accepted, through Raiffeisen-Online, the parent can request a weekly or monthly spending report from the child, and also, with the permission of the child, see his wish lists (goals).

In addition, if an additional card has been issued in the name of the child, then when the request is accepted, it can be linked to the application. In this case, additional options will appear:

• the child will see the history of all receipts and expenses on the card;
• card transactions will be automatically taken into account in the analytics of his expenses and income;
• the child will be able to send parents online requests to replenish the card.

Parents will have the opportunity to:

• know about the balance on the child's card;
• set and promptly change limits on spending on the card;
• top up your card at any time.

Without linking the card in the application, the child will not be able to:

• see how much money is on the card;
• record card transactions in the spending diary;
• receive analytics of your expenses and income on the card;
• send replenishment requests.

What is Family Bank and how to use it?

You can provide access to any of your products to other bank customers. The service allows you to monitor mortgage repayments together, create and manage a joint savings account or deposit, and maintain joint accounting of expenses on cards.

• The information level allows you to view data on the product of another client without the possibility of performing operations.
• The operational level also provides for the ability to work with the products of another client, in particular, make payments and transfers.

The access granted does not affect the privacy of other products and data. Each of the clients will use their personal account in Raiffeisen-Online, being sure that only what is indicated in the power of attorney is available to the other.

Operations performed by a trustee can be tracked by the trustee in the "History of Operations" section.

To make it easier to navigate, each power of attorney can be assigned its own name. The number of powers of attorney, as well as authorized persons, is not limited.

The power of attorney can be revoked at any time. In this case (and also after the expiration of the power of attorney), information on "joint" products and the ability to perform transactions remain only with the owner of the product.

Please note: we can indicate the exact terms only in that part of the operations that are carried out on the side of Raiffeisenbank. For example, when transferring to a card of another bank, funds from the Raiffeisenbank account will be debited online, but they can be credited to the card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.

Requirements for the user's workplace

Hardware Requirements

The account mode, in accordance with the law, makes it possible to control outgoing payments of the "Account Holder" (representative, agent, dealer, intermediary).

The obligation of the bank to comply with the targeted spending of funds is carried out exclusively in favor of the "Beneficiary".

IBM-compatible computer with at least Pentium 4 processor class and at least 512 MB of RAM, USB v1.1 port (or higher), mouse pointer;

at least 100 MB of free disk space;

permanent connection to the Internet, the ability to work using the HTTPS protocol (port 443);

USB-token device (issued by the Bank), USB flash drive;

a mobile phone connected to the services by a mobile operator (mandatory in case of using the SMS-OTP service).

Software requirements

operating system Microsoft Windows 7/8;

current versions of browsers: Internet Explorer; Mozilla Firefox; Opera; Yandex; Google Chrome;

to download/install/update CIPF, the rights "Local administrator", "Experienced user" are required;

the CryptoPlugin must be installed on the computer (available for download upon authorization in the System if you have signing rights); To work with the USB-token Device, you need to download and install the device driver from the bank's website:

availability of licensed regularly updated anti-virus software;

the absence on the User's computer of previously installed copies of the CryptoPro CSP software versions below 3.6.

Logging into the system is carried out using the username and password assigned to each user.

To login:

Requirements for the complexity of the password for logging in and for the USB-token device

Login password requirements:

The password must be at least 8 characters long.

The password must contain characters from three of the following four categories:

1. capital letters of the English alphabet from A to Z;

   lowercase letters of the English alphabet from a to z;

   decimal digits (0 to 9);

   special characters from the set [email protected]#%&*;’:",./?

The password must not contain a sequence of characters that is part of an individual user name (login).

The password must not contain a sequence of three repeated characters.

USB-token password requirements:

password length must be at least 8 and not more than 14 characters;

the password must include Latin characters at the same time ( A-z-like lowercase and uppercase) and numbers (0-9).

How to read a statement for an open reporting period

The password is used for external additional protection of your information. The password can be changed by the user during a session with the system.

To change the user's password, follow these steps:

TSA key generation

To generate TSA keys:

For this:

open the certificate request and click " Seal»

print the form of the ASP key certificate in 2 (two) copies, on the form, put the signature of the owner of the certificate, the signature of the head (signer with the right of first signature) and the seal of the organization

certified forms of the certificate of the ASP key must be submitted to the branch of the bank serving you

After activating the keys by ASP Bank, you will be able to sign documents in the system. Activation of TSA keys may take up to 2 (two) business days after receipt of the TSA key certificate.

Regeneration of TSA keys

Please note that updating HSA keys is possible only if the current HSA keys are still valid at the time of generation. If the TSA keys have already expired, you must perform the Generation of TSA keys.

To update the TSA keys, do the following:

To create TSA keys for a user with the right to first sign, connect a USB-token device (a separate device for each signer). To create TSA keys for a user with the second signing right, use removable media - a USB flash drive.

You can regenerate to the same media where the current TSA keys are stored, or choose a different one.

To store TSA keys in a USB-token device, select AKS ifdh 0, AKS ifdh 1, Aladdin Token JC 0 or JaCarta 00 from the list (numbers may differ).

For storage on removable media - USB flash drive, select Drive (E, H, F, etc.). Click " OK»

To generate ASP keys, move the mouse pointer within this window until the scale is full.

Then a window for entering the password for the key storage device will appear.

If a new USB-token device is used, you must specify the standard password for the device (if you have not changed it), or the password that was specified when changing the standard one to a more secure one.

If the keys are stored on removable media, then in the fields " New password" And " Confirmation» set a password that will later be used to sign documents.

Click "OK" to complete the process of regenerating TSA keys.

Check the created document and click the " Subscribe", select valid ASP keys and sign the document, then click " send».

After the document is in the status " Processed”, new TSA keys become active, old TSA keys are no longer valid.

If a USB-token is used as such a device, then you must specify a password for this device.

Please note that certificates for the ELBRUS Internet system cannot be copied and transferred to other devices.

Changing the password on a USB-token device

For security reasons, we recommend that you change the default access password immediately after receiving the USB-token device. The user is responsible for the security of the password. Do not transfer or disclose the access password to the USB-token device to third parties.

The password is changed using the utility " eToken Properties". To start the program, go to the menu item "Start" - "Programs" - "eToken" - "eToken PKI Client" - "eToken Properties".

After launching the program, insert the USB-token device. It will become active and a list of available actions will appear.
In order to change the USB-token password, you must perform the following steps:

Forgot pin code for USB-Token

If you did not change the pin code when you received the USB-token device, then try entering 1234567890.

If this pin code does not match, then the standard pin code has been changed. If you can't remember it, you need to initialize the USB-token and repeat the procedure for generating TSA keys.

During the password reset procedure, all data from the USB-token is deleted.

To initialize USB-token you need to:

Procedure in case of compromised keys

Key compromise is:

Dismissing employees who had access to key information.

The fact of unauthorized copying of key information.

Loss of key carriers.

In case of compromised keys:

Stop exchanging electronic documents with the bank.

Report the fact of compromise to the bank.

Check all your outgoing payments received by the bank since the moment before the fact of compromise.

If necessary, get a new key carrier or registration data from the bank.

Generate a new set of keys.

Register a new set of keys with the bank.

In agreement with the bank, continue working with a new set of keys.

You can report suspected key compromise in the following ways:

Personal appeal of the authorized representative of the client to the service department of the bank.

Contacting customer support by phone.

Sending information about key compromise by fax or .
Text of the appeal: "Please block access to the client bank due to suspected compromise."

Contact via the feedback form.

Account unlock

To remove the blocking from the account of the user of the "ELBRUS Internet" system, it is necessary to contact the bank's service department and submit an application for unblocking the specified user.

The application is written in free form on the letterhead of the organization.

Unable to display page

The lack of access to the system is quite possible if the connection on port 443 is closed on your computer or on the proxy server. This port (443) must be open to establish a secure SSL connection (https protocol) with our web server.

If this is not the problem, please contact technical support and describe the errors that occur to us, we will try to figure it out and offer a solution.

Contact service technical support ELBRUS systems can be called,

Working with a document in Elbrus

Creating a payment order

1.1. To create a payment order
In the list of payment orders, click the button on the toolbar " Create a new document».

If you work in the system on behalf of a user who is a member of more than one of the organizations registered in the system, the system will prompt you to specify the organization on behalf of which the document is being created:

1.2. Note
Critical errors will be highlighted with pictograms, an example of an error is the absence of a payment purpose; uncritical remarks that document can be sent, - pictograms, an example of a remark (warning) - an indication of an incorrect type of payment.

1.3. Formation of the document

A new document can be created in several ways:

By manually filling in the details of the document in electronic form.

By creating from a template.

By creating a copy of an existing document.

By importing a document from the accounting system.

When you try to save a document, the system checks that the fields are filled in correctly.

Depending on the results of the check, the created/imported document will receive one of the following statuses after saving:

« Control error" - if the check revealed errors. A document with this status can be edited or deleted. If the edited document passes the check without errors when saved, it is saved with the status " Created»;

« Created"/"Imported" - if the check did not reveal any errors. A document with this status can be changed, deleted or signed. If the check reveals errors when saving the modified document, it is saved with the status " Control error».

1.4. Note

After the procedure for checking the filled fields of the document, the system displays the final list of errors and warnings in a separate window. If there are warnings, it is possible to save and sign the document.

Documents with status " Created" And " Imported» can be signed and sent to the bank for processing. To send payment documents, it is necessary to affix both the first and second signatures, for non-payment documents (letters, request for statements), one signature is sufficient (either one first or one second). After signing, the document can receive one of the following statuses:

« Partially signed» - this status means that the document is signed with only one signature out of two. It is impossible to send a document with this status for processing;

« signed» - this status means that the document is fully signed and ready to be sent for processing at the bank.

Import / Export of documents from "1C"

The ELBRUS Internet system supports the ability to exchange data (import/export) with 1C.

3.1. Export of statements to "1C"
To export statements to 1C, you must perform the following steps:

3.2. Import of payment orders from "1C"
To import documents from 1C:

As a result of performing these actions, documents will be imported from 1C.

Create a template from a document

To create a template based on an existing document:

Reference books

In the process of working with the system, users may need to enter the same data when filling out the details of various documents.

For example, when generating payment orders, it may be necessary to indicate an indicator of the status of a taxpayer - one of a number of possible ones. To simplify the use of information and reduce the likelihood of entering erroneous values, some of the data is placed in special registers called directories. In the example with payment orders, all possible indicators of the status of the taxpayer are listed in the directory of indicators of the status of the taxpayer. Thus, when generating payment orders, there is no need to manually enter the values ​​of indicators of the status of the taxpayer.

Features of working with directories
In the system directories have the following features.
Directory entries can describe system behavior. For example, the reference book of VAT calculation methods contains a list of possible rules for accounting for the amount of value added tax.
Filling directories can be done manually.
Depending on the area of ​​application, the following types of directories are distinguished in the system:

Corporate - directories used by the client and banking parts of the system. Directory entries can be used when filling in the details of outgoing documents. When receiving documents, the system checks whether the values ​​of the details of the documents correspond to the data contained in the directories. Filling in and keeping these directories up to date is carried out by the bank;

Local - directories containing information about correspondents, beneficiaries and payment purposes. Local directories can be used by clients when generating outgoing documents. The information contained in the directories is different for each client. For example, each client may have its own list of beneficiaries, information about which is contained in the directory of beneficiaries. Viewing and filling in these directories is carried out by the client

While working with the system, users may be required to enter the same data when filling out

Relevance of local directories data
During the operation of the system, the information contained in the directories may lose relevance. To keep the information up-to-date, it is necessary to periodically update the directories.
Refreshing data of reference books can be performed by manually entering values ​​in reference records.

When filling in these directories, the system checks the compliance of the entered value with certain requirements.

Filling in these directories can be done manually for the following local directories:
General:

Reference book of payment purposes.

Correspondents.

Beneficiaries.

Responsible performers.

Deal Passports.

Guarantee beneficiaries.

Directory BIK RF.

Types of currency transactions 138-I.

Directory of countries.

Reference book of types of payments.

RKO on ruble operations:

Reference book of types of payment.

Reference book of order of payment.

Directory of types of operations.

Handbook of cash symbols.

Guide for tax payments:

Reference book of KKB.

Directory of indicators of the status of the taxpayer.

Reference book of indicators of the basis of payment.

Reference book of indicators of the tax period.

Reference book of payment type indicators.

Cash settlement for foreign exchange transactions:

International directory of banks.

Directory of transfer fee types.

Directory of types of supporting documents.

Reference book of types of contracts (credit agreements).

Directory of codes for types of supporting documents.

Reference book of currency codes.

Central Bank rates.

Reference book of terms of repayment of the amount of the credit agreement.

LIBOR Rate Code Reference.

When generating a statement for a period ending on the current day, the statement is created before the previous day

The statement for the period includes only the final statements, which are generated on the next day after the operation on the account.